Privacy Policy
This privacy policy describes how Handmade Cosmetics Online, operating this online platform for handmade cosmetics, collects, uses, and protects your personal information. We are committed to protecting your privacy in accordance with relevant data protection laws, including the General Data Protection Regulation (GDPR).
What Personal Data We Collect
We collect personal data that you provide to us when you use our site, place an order, register for an account, or communicate with us. This may include your name, shipping address, billing address, payment information (though processed securely via third parties, we do not store full payment card details), email address, and telephone number.
We also automatically collect certain information about your device and your usage of our site. This may include your IP address, browser type, operating system, referring URLs, actions taken on the site, and dates/times of visits. This data helps us understand how our service is used and improve our platform.
How We Collect Your Data
We collect data when you voluntarily provide it to us, such as when filling out forms on our site or contacting us. We also collect data automatically through technologies like cookies and server logs as you navigate our site.
Legal Basis for Processing
We process your personal data based on several legal grounds:
- Contract: We process data necessary to fulfill your orders and provide the services you request.
- Legal Obligation: We may process data when required by law, such as for tax or accounting purposes.
- Legitimate Interests: We process data based on our legitimate business interests, such as improving our services, preventing fraud, and analyzing site usage, provided these interests do not override your fundamental rights and freedoms.
- Consent: We may process certain data based on your explicit consent, particularly for marketing communications or the use of non-essential cookies. You have the right to withdraw consent at any time.
How We Use Your Data
We use the information we collect for various purposes:
- To process and fulfill your orders, including managing payments, shipping, and returns.
- To provide and maintain our service, including managing your account and providing customer support.
- To improve our site and services, based on usage patterns and feedback.
- To communicate with you about your orders or inquiries.
- To send you marketing communications if you have consented to receive them.
- To comply with legal obligations.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We use secure servers and encryption where appropriate. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
Sharing Your Data
We may share your personal data with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. Examples include payment processors, shipping companies, and IT service providers. We may also disclose your data if required by law or in response to valid requests by public authorities.
International Data Transfers
As our operations involve customers and potentially service providers located in various places, your data may be transferred to, and stored at, a destination outside of your country. When we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place to protect your privacy and rights, such as using standard contractual clauses approved by relevant authorities or relying on the recipient's adherence to data protection frameworks recognized by relevant laws.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request erasure of your personal data under certain conditions.
- The right to request restriction of processing your data under certain conditions.
- The right to object to the processing of your data under certain conditions.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data or to exercise any of your other rights.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your user experience, analyze site usage, and for marketing purposes. Cookies are small text files placed on your device. You can control the use of cookies through your browser settings. Please refer to your browser's help information for details on how to manage cookie preferences.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
Company Identification
This service is operated by Handmade Cosmetics Online, located at:
City Centre Mumbai, India
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.